ChillSacs come packaged inside one of the thickest cardboard boxes available. Our shrinking process allows us to compact them into shipping efficient sizes for decreased shipping costs which means lower product cost for you. Your insert and cover come packaged together, unlike our competitors who are still charging you unnecessary shipping costs because of inefficient packaging and they ship their covers separately thus charging you twice for shipping 1 product. Oh, yes our boxes have handles on them for easy transportation-see we did think of everything!

We use UPS to send our ChillSacs to their new homes. We ship the sacs out within 5-7 business days from when the order is placed. Our shipping charges are set prices no matter where you are located. We get them out to you as soon as we can, because we know your excited for your new ChillSac!

The foam-filled inner sac is compressed for shipping. To decompress the inner sac, break apart the foam without opening the inner sac. Flip and fluff the inner sac to allow air into the foam and to help it expand. Allow about a week for the inner sac to return to its original shape. Zip the premium cover around the fluffed inner sac. Flipping and fluffing a ChillSac before and after use will help the ChillSac stay fluffy forever.

RETURN POLICY Any defective product can be returned for full refund minus shipping costs within 30 Days of receiving product. Please contact us within 30 days with any problems or concerns with your ChillSac. We will issue you a Return Authorization Number and product will be replaced or refunded depending on the situation. We have high customer service standards, so if you are unhappy in any way please contact us with your concern.